Privacy Policy

Effective Date: October 28th, 2025

Last Updated: October 28th, 2025

1. Introduction

Luxcraft Renovations by Cal Platinum Construction Group (“Luxcraft Renovations,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.calplatinum.com (the “Site”).

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

We collect both personal and non-personal information in the following ways:

a) Personal Information

Information you voluntarily provide through our contact forms or communication channels, including:

  • Name

  • Email address

  • Phone number

  • Project details or inquiry messages

b) Non-Personal Information

Information automatically collected through cookies, analytics, or similar technologies, such as:

  • Browser type and version

  • Device and operating system

  • IP address and general location (city or region)

  • Pages visited and time spent on the Site

3. How We Collect Information

We collect information when you:

  • Submit a form requesting a quote or consultation

  • Communicate with us by email or phone

  • Browse or interact with our Site (e.g., through cookies, analytics, or social media integrations)

We use tools such as Google Analytics to better understand visitor behaviour and improve our website’s performance and usability.

4. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide estimates or consultations

  • Communicate about your renovation project

  • Improve our website, services, and user experience

  • Maintain internal records and ensure service quality

  • Comply with legal and regulatory requirements

We may also use aggregated, non-identifiable data for analytics and reporting purposes.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance performance and analyze visitor activity. Cookies help us:

  • Remember user preferences

  • Measure and improve website performance

  • Understand how visitors interact with our Site

You can disable cookies through your browser settings; however, this may impact your browsing experience.

6. Disclosure of Your Information

We do not sell or rent your personal information. We may share limited data only when necessary:

  • With trusted third-party service providers who assist with website hosting, analytics, or communications

  • To comply with applicable laws, regulations, or court orders

  • To protect our legal rights, property, or safety, or that of others

All service providers are required to maintain confidentiality and comply with privacy standards consistent with Canadian law.

7. Data Storage and Security

Your information is stored securely on servers located in Canada (or with reputable third-party providers offering equivalent protection). We implement reasonable technical and administrative safeguards to prevent unauthorized access, use, or disclosure.

While we take these precautions, no online system can guarantee 100% security.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, information is securely deleted or anonymized.

9. Your Rights and Choices

Under British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access and review the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent to our collection or use of your information (subject to legal restrictions)

  • Request deletion of your personal information

To make a privacy-related request, please contact us using the details below.

10. Third-Party Links

Our Site may contain links to other websites, such as suppliers, partners, or social media platforms. We are not responsible for the content or privacy practices of those external websites. Please review their privacy policies before providing personal information.

11. Children’s Privacy

Our Site and services are intended for use by adults. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that we have collected personal information from a child, we will delete it promptly.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “Last Updated” date. Please check this page periodically for updates.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Luxcraft Renovations by Cal Platinum Construction Group

Email: lia.calplatinum@gmail.com